Politique de remboursement
Withdrawal instruction for the sale of goods
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
Voluntary return guarantee
Products, except for finally reduced items, that you purchase from us can be returned to us within 30 days of receipt of the goods
Ein Stück vom Glück
Rosenheimer Str. 13
85635 Höhenkirchen-Siegertsbrunn
Tel: +49 (0)8102 8729911
Email: info@einstueckvomglueck.shop
to return.
For a smooth process, either write us an email or request a return via the customer portal.
Costs for insured return shipping amount to a flat rate of: €4,99
The corresponding return label from DHL Post AG will be sent to you electronically. The incurred costs will be deducted from your refundable amount.
A prerequisite for a return is that the goods are complete and in the same condition as when received.
If you return the goods to us independently, we assume no liability for loss by the carrier.
Items purchased from a final sale, partial clearance sale, and/or a permanently reduced clearance sale can be returned to us at most 14 days after receipt.
Items of the following product categories are exempt from all return deadlines:
- Cosmetic products
- Food
These can generally be excluded from a return once they have been opened.
Goods for which there is no statutory right of withdrawal can also be returned within the framework of the Do not return voluntary return guarantee items. These are in detail:
- Contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of goods that can perish quickly or whose expiration date would be quickly exceeded.
- Contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery.
- Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
- Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can only be delivered at the earliest 30 days after the contract conclusion and whose current value depends on fluctuations in the market over which the entrepreneur has no influence. - Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
- Contracts for the delivery of newspapers, magazines, or illustrated magazines, except for subscription contracts.
If you return goods under the voluntary return guarantee, you bear the
direct costs of returning the goods. Within the scope of the voluntary
Under the return guarantee, we refund you the purchase price of the goods, but not the delivery costs for the original purchase. You bear the transport risk for the return shipment.
If the items are from the categories clothing, shoes, handbags, jewelry, or watches with the note "Free Return," we cover the shipping costs, including both the outbound and return shipping costs.
The voluntary return guarantee does not limit your statutory rights and therefore does not affect your statutory right of withdrawal.
To exercise your right of withdrawal, you must inform us, Natalie Grünwald, Rosenheimer Str. 13, 85635 Höhenkirchen-Siegertsbrunn, Phone: +4981028729911, Email: ng@einstueckvomglueck.shop by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.
You can use the attached model cancellation form for this purpose, but it is not mandatory.
You can also fill out and submit the model cancellation form or another clear statement electronically on our website. If you use this option, we will promptly (e.g., by email) send you confirmation of receipt of such cancellation.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive the notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
Goods suitable for parcel shipping
You bear the direct costs of returning the goods and, in the case of returns from outside the EU, any additional fees (e.g., customs duties and taxes).
You are only liable for any loss in value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.
The right of withdrawal is excluded for the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
for consumers
Withdrawal Policy Online Shop Services
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us, Natalie Grünwald, Rosenheimer Str. 13, 85635 Höhenkirchen-Siegertsbrunn, Phone: +4981028729911, e-Mail: ng@einstueckvomglueck.shop, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email).
You can use the attached model cancellation form for this purpose, but it is not mandatory.
You can also fill out and submit the model cancellation form or another clear statement electronically on our website. If you use this option, we will promptly (e.g., by email) send you confirmation of receipt of such cancellation.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you cancel this contract, we will refund all payments received from you, except for delivery costs (and any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal in relation to this contract compared to the total scope of services provided for in the contract.
Sample withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
To:
Natalie Grünwald
Rosenheimer Str. 13
85635 Höhenkirchen-Siegertsbrunn
E-Mail: ng@einstueckvomglueck.shop
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for communication on paper):
Date:
* please delete as applicable
This cancellation policy was created by www.gepruefter-webshop.de and is regularly checked for legal compliance. In case of a warning, Geprüfter Webshop assumes full liability for the created legal texts.
