Terms and Conditions

The following contract terms regulate purchase contracts concluded via this online shop between Natalie Grünwald, Rosenheimer Str. 13, 85635 Höhenkirchen-Siegertsbrunn, and the respective buyer.

§ 1 Scope, Definitions
1. The following General Terms and Conditions in their version valid at the time of the order apply to the business relationship between the webshop seller (hereinafter "seller") and the buyer (hereinafter "customer"). Deviating conditions of the purchaser are not recognized unless the seller expressly agrees to their validity.
2. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities, § 13 BGB. In contrast, an entrepreneur is any natural or legal person or legally capable partnership who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction, § 14 BGB.

§ 2 Conclusion of Contract
If goods are mentioned below, this also includes – if offered – digital products (digital content or digital services) as well as goods with digital elements.
1. The presentation of goods in the online shop does not constitute a legally binding offer but only an invitation to submit an offer by the customer. The customer can select goods from the seller's assortment and collect them in a so-called shopping cart using the button related to the shopping cart. By clicking the button required to conclude the purchase contract, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can view and change the data at any time. The customer can return to the page where their data was entered at any time before placing a binding order by clicking the "Back" button in the browser. Input errors can be corrected here. The ordering process can be canceled by closing the internet browser. However, the offer can only be submitted and transmitted if the customer accepts these terms and conditions and thus includes them in their offer.

2. Confirmation of receipt of the customer's order is sent together with acceptance of the order immediately after sending by an automated email. With this email confirmation, the purchase contract is concluded.
If the customer has chosen a payment method with immediate payment (such as PayPal / Paypal Plus / PayPal Express, Amazon Payments, Sofortüberweisung), the contract is concluded at the time the payment instruction is confirmed by the customer. If the customer has chosen the payment method advance payment, the contract is concluded as soon as the customer receives a payment request with the corresponding bank details before the seller's acceptance declaration. With this payment request, we accept your offer.
3. The contract text and any warranty conditions will be sent to the customer on a durable medium (email or paper printout) with the email (order confirmation and acceptance) or in a separate email, but at the latest upon delivery of the goods. The contract text is stored in compliance with data protection. The current terms and conditions of the seller can be viewed by the customer at any time at . Past orders are visible in the customer area under My Account / My Orders.


§ 3 Manufacturing of goods according to customer specifications
We do not manufacture goods according to customer specifications.

§ 4 Start of delivery period, delivery, provision of digital content
1. The delivery period begins on the day after the payment order is given to the transferring credit institution in the case of payment in advance, or on the day after the contract is concluded for other payment methods, and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
2. Delivery is made to the delivery address provided by the customer.
3. If delivery to the customer was not possible and the transport company returns the ordered goods to the seller, the customer bears the costs of the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that made delivery impossible or if they were temporarily prevented from accepting the offered service, unless the seller had announced this to them within a reasonable time beforehand.


§ 5 Retention of Title
The delivered goods remain the property of the seller until full payment has been made.

§ 6 Prices and Shipping Costs
1. The prices stated on the seller's website include the applicable statutory VAT.
If the webshop's offers are exclusively directed at other businesses, the prices are understood to be plus the applicable statutory VAT.
2. Applicable shipping and delivery costs are shown during the ordering process and must be borne by the customer unless otherwise stated.
For consumers, the following applies:
3a. The shipment of the goods is carried out by a transport company commissioned by the seller. The seller bears the shipping risk if the customer is a consumer.
For entrepreneurs, the following applies:
3b. The shipment of the goods is carried out by a transport company commissioned by the seller. The risk of accidental loss or accidental deterioration of the purchased item passes to the buyer as soon as the seller has handed over the item to the carrier, freight forwarder, or the person or institution otherwise designated to carry out the shipment.


§ 7 Payment Terms
1. During the ordering process, the customer is shown the available payment options. These may include payment options such as advance payment, credit card, or the use of payment service providers such as PayPal, Klarna, or Amazon Pay. The customer receives further information during the ordering process. The seller may determine the available payment options at their own discretion.

2. The payment of the purchase price is due immediately after the conclusion of the contract, unless a later due date has been agreed between the parties. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline.
For consumers, the following applies:
2a. Point 2 applies only if the customer has been specifically informed of this legal consequence in the invoice or payment statement. In the event of default, the customer must pay the seller default interest at a rate of 5 percentage points above the respective base interest rate.
For entrepreneurs, the following applies:
2b. In the event of default, the customer must pay the seller default interest at a rate of 9 percentage points above the base interest rate.
3. The customer's obligation to pay default interest does not exclude the seller's right to claim further damages due to default.
4. Value vouchers can only be redeemed in the seller's online shop. No cash payment or interest will be made. Only one value voucher can be redeemed per order. The voucher cannot be used to purchase additional vouchers. If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference. If there is a remaining balance after redeeming the voucher, it will be automatically credited to the customer's account if one exists and can be used for the next purchase. If the customer has not created an account, the remaining balance will remain on the voucher and can be used for the next purchase. The voucher and any remaining balance can be redeemed until the end of the third year after the issue date. If the voucher or remaining balance is not redeemed by then, the balance will expire. The voucher code must be entered in the designated fields before completing the order. It is not possible to apply the voucher retroactively. The voucher is not personal and is therefore transferable, so the seller can fulfill the obligation by paying the respective voucher holder. This does not apply if the voucher holder was not authorized to redeem the voucher and the seller knew or was grossly negligent in not knowing this. In the event of a withdrawal by the customer, the redeemed value will be credited back to the voucher or, if created, to the customer account. The voucher will be provided to the customer as contractually agreed, e.g., via downloads.
5. Promotional vouchers are issued free of charge and have a limited validity period. The customer can find this period on the respective voucher. The voucher can only be redeemed in the seller's online shop during this period and only for the goods included in the promotion. The balance of a promotional voucher will neither be paid out in cash nor bear interest. Only one promotional voucher can be redeemed per order. The voucher code must be entered in the designated fields before completing the order. Subsequent crediting with the voucher is not possible. The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be used to pay the difference. The voucher is not personal and is therefore transferable, so the seller can fulfill the obligation by paying the respective voucher holder. This does not apply if the voucher redeemer was not authorized and the seller knew or was grossly negligent in not knowing this. If goods paid for with the voucher are returned in the event of a withdrawal, there is no claim for reimbursement of the voucher. The voucher is provided to the customer as contractually agreed, e.g., via downloads.




§ 8 Warranty for Material Defects, Guarantee
1. For all goods from the seller's shop, the statutory warranty rights apply. The seller is liable for material defects according to the applicable legal provisions, especially §§ 434 ff. BGB.
2. For entrepreneurs, the warranty obligation for newly manufactured goods delivered by the seller is 12 months from the transfer of risk. The limitation periods for the seller's recourse claims under § 445a BGB remain unaffected.
3. If a warranty exists for individual items, this will be explicitly stated in the item description. Details can be found in the respective warranty conditions.



§ 9 Liability
1. Customer claims for damages are excluded. Exceptions to this are customer claims for damages resulting from injury to life, body, health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on intentional or grossly negligent breaches of duty by the seller, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
2. In the event of a breach of essential contractual obligations, the seller is only liable for the typical, foreseeable damage caused by simple negligence, unless it concerns claims for damages by the customer arising from injury to life, body, or health.
3. The limitations of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of the seller if claims are made directly against them.
4. The provisions of the Product Liability Act remain unaffected.

§ 10 Right of Withdrawal
If the customer is a consumer, they have a statutory right of withdrawal. Further information on the right of withdrawal can be found in the withdrawal instructions.

§ 11 Notes on Data Processing
Data protection is especially important to us. Therefore, you will find our detailed privacy policy separately on our homepage.

§ 12 Code of Conduct  
The seller has submitted to the audit criteria of Certified Webshop , which can be viewed online at https://www.gepruefter-webshop.de/files/6815/2724/8502/Prüfkriterien_Stand_05.2018.pdf.



§ 13 Force Majeure Clause
1. In the case of force majeure, the seller cannot guarantee the proper functioning of the webshop.
2. Force majeure includes all unforeseeable events that – if they had been foreseeable – lie outside the control of the provider or participant.
Such events also include: natural disasters such as floods, storm surges, hurricanes, as well as other severe weather events of catastrophic scale, earthquakes, lightning strikes, avalanches and landslides, fire, epidemics, pandemics, infectious diseases (as declared by the WHO or a public authority and classified at a danger level of at least "moderate"), war or war-like conditions, internal unrest, military or unlawful seizure of power, official and government orders, strikes and lockouts, fire, ordnance disposal, or similar.
3. In the event of such an occurrence, the operation of the webshop may be restricted or fail due to external circumstances. Claims against the seller for faulty transmission of orders (submission of an offer) or payment processes do not lead to claims for damages against the seller during the duration of the event.
Buyers are obliged to inform the seller immediately, but no later than 14 days, if an order remains unanswered and/or unprocessed, but the buyers still wish to proceed with the order. This information must be provided in writing by email or letter, in any case in a manner that ensures the seller receives the notification.
4. After receiving information about the faulty or failed order, the seller contacts the provider to either confirm or reject the order. However, due to unforeseeable events, the seller cannot guarantee that the ordered product(s) will arrive at the customer within the specified delivery time. If delivery is not possible within six months after the event, the seller must refund the buyer the purchase price including shipping costs, unless both parties have agreed otherwise. No other claims for damages or payments arise against the seller.
5. The restrictions of paragraph 4 also apply in favor of the seller's legal representatives and vicarious agents if claims are made directly against them.
6. Both parties, seller and buyer, commit to doing everything possible to reach an amicable agreement.

§ 14 Dispute resolution procedure (if the customer is a consumer)
The EU Commission has created an online platform for the out-of-court resolution of disputes. The platform serves as a contact point for the extrajudicial settlement of disputes arising from contractual obligations under online purchase contracts. More information is available at the following link: https://ec.europa.eu/consumers/odr
The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.


§ 15 Final provisions
1. Contracts between the seller and the customers are subject to the law of the Federal Republic of Germany, excluding the UN Sales Convention. For orders from consumers abroad, mandatory provisions or the protection granted by case law of the respective country of residence remain in effect and apply accordingly.
2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.
3. The contract language is German.

Note on copyright:
These terms and conditions were created by the contract lawyers of TISKO Consulting GmbH (https://www.Gepruefter-Webshop.de) and are protected by copyright. Any further use beyond the contractual agreement or copying and unauthorized use of the texts is not permitted and constitutes a copyright infringement that will be legally prosecuted.


Battery Act

In connection with the sale of batteries or the delivery of devices containing batteries, the seller is obliged to inform you of the following: You are legally required as an end user to return used batteries. You can return batteries free of charge after use to the seller or to designated collection points (e.g., municipal collection points or retail stores). You can also send the batteries sufficiently stamped by mail to the seller.

Returns of batteries/accumulators should be sent to:

Natalie Grünwald
Bräulandweg 4
85653, Aying

The symbols shown on the batteries have the following meanings:
• Pb = Battery contains more than 0.004 percent by weight of lead.
• Cd = Battery contains more than 0.002 percent by weight of cadmium.
• Hg = Battery contains more than 0.0005 percent by weight of mercury.

The symbol of the crossed-out trash bin means that the battery must not be disposed of in household waste.


Information on the old appliances ordinance

Law on the placing on the market, return, and environmentally friendly disposal of electrical and electronic equipment (Electrical and Electronic Equipment Act - ElektroG)

Note on the Electrical and Electronic Equipment Act (ElektroG):

Please dispose of old devices as required by law at a municipal collection point or return them free of charge to local retailers.
Disposal in household waste is expressly prohibited according to the old appliances ordinance!
In addition, you can return three household appliances (no external dimension larger than 25 cm) free of charge after use by sending them sufficiently stamped by mail to the address given in the imprint.
Old devices that contain pollutants are marked with the symbol of a crossed-out trash bin. You will also find these notices again in the accompanying documents of the shipment or in the manufacturer's operating instructions.

Payment options

Dear customer,

Basically, the following payment options are available to you for paying your order:

Payment in advance
After receiving the order confirmation and the invoice number contained therein, you can pay your order in advance. As soon as the purchase price has been received in our account, the goods will be shipped to you.

Cash payment on pickup
You are also welcome to pick up your ordered goods directly at our business premises (see imprint). Payment according to your invoice is then made in cash. No shipping costs will be charged.

Payment via PayPal
The PayPal payment method allows you to pay securely, easily, and quickly in online shops. The purchase amount is transferred immediately to our bank account. This way, you receive your goods even faster. A prerequisite for payment with PayPal is a free registered user account with PayPal. Customers without their own PayPal account can pay with a credit or debit card.
For more information about PayPal and registration options, please visit https://www.paypal.de/.

Payment via PayPal Plus
The PayPal Plus payment method allows you to pay securely, easily, and quickly in our online shop. The popular payment options PayPal (for registered PayPal customers), SEPA direct debit, credit card, and invoice are available. The purchase amount is transferred immediately to our bank account. This way, you receive your goods even faster. Customers without a PayPal account can also shop conveniently and securely in our online shop using PayPal Plus with the payment options direct debit, credit card, or invoice. For more information about PayPal Plus and registration options, please visit https://www.paypal.com/de/webapps/mpp/paypal-plus.

Payment by invoice
When purchasing on account, you receive the goods first and pay later. Simply select payment by invoice during our ordering process. All necessary information will then be included in the invoice sent to you.

Payment via SOFORT Transfer with Klarna
SOFORT Transfer is an innovative payment method with TÜV certification and TÜV-tested transaction security that allows you to pay for online purchases quickly and securely. Through a secure form, SOFORT Transfer automatically and in real time initiates a transfer from your online bank account. You do not need to register and pay on the secure payment page of SOFORT GmbH using your usual online banking details. The purchase amount is transferred immediately to our bank account, so you receive your goods even faster. For more information about SOFORT Transfer, please visit https://www.sofort.de.